Remote (India) Salary: 1,300,000 INR At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. We’re looking for a detail-oriented, commercially-minded Accountant to support our growing finance function. This role will focus on managing core accounting operations — with a particular emphasis on accounts receivable and US GAAP compliance — while ensuring timely and accurate financial reporting. You’ll work closely with internal teams and external partners, helping to build robust processes that support our scale. This is a hands-on, high-impact role in a fast-paced, international environment — ideal for someone who thrives on ownership, accuracy, and process improvement. Responsible for Manage the day-to-day revenue accounting operations, including invoicing, general ledger activity, and month-end close. Take ownership of accounts receivable: issue invoices, track payments, reconcile balances, and follow up on overdue accounts. Take ownership of assigned entities including P&L and balance sheet. Collaborate with an outsourced bookkeeping team to ensure data accuracy, integrity and compliance. Manage accounts payable: process vendor invoices, ensure correct approvals, and maintain timely payments. Coordinate annual audit preparation and liaise with auditors to support a smooth process. Maintain and improve financial systems and controls, identifying areas for automation and streamlining. Support ad hoc reporting and financial modelling requests for decision-making. Requirements Professional qualification: Qualified Chartered accountant (CA), ACCA or equivalent. Experience: 3+ years in accounting roles, including month-end close, AR/AP, and financial reporting. Strong working knowledge of US GAAP, including revenue recognition principles (SaaS experience a plus). Proven experience managing accounts receivable and building collections processes. Confident in preparing financial statements and dealing with external auditors. Strong Excel/Google Sheets skills with experience in financial modelling. Familiarity with tools like Sage Intact, Paypal, Stripe and other modern accounting/payment platforms. Must be available to overlap with the UK time zone for at least 4 hours per day to accommodate team collaboration and catch-ups Excellent attention to detail and ability to manage multiple workstreams. Comfortable working independently and with remote teams across time zones. Strong communication skills and a proactive, solutions-focused mindset. Experience in a SaaS or subscription-based business (nice to have) Knowledge of deferred revenue and software revenue recognition principles. Exposure to global finance operations (e.g. multi-entity or multi-currency environments).
👋 About Us At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. 💼 About The Role As a Graphic Designer , you will be at the forefront of our mission to elevate brand storytelling and amplify the visual impact of our products and services across global marketplaces. Your job? Craft compelling, high-quality designs that enhance customer engagement, communicate value, and drive brand recognition. You’ll be responsible for producing A+ Content, infographics, banners, and social media creatives that not only captivate but also convert. This isn’t just about “creating visuals” or “designing assets” — you’ll be the driving force behind our brand's visual identity, influencing how customers perceive and interact with our offerings. By leveraging design trends, understanding marketplace standards, and delivering exceptional creative solutions, you’ll help position our products for success and growth. Your role will be pivotal in bridging the gap between marketing strategy and visual execution, ensuring every design speaks to the audience and aligns with business goals. We’re looking for someone who is not only creative but also strategic—someone who can anticipate visual trends, understand platform-specific requirements, and produce designs that resonate across digital channels. If you’re passionate about design, brand storytelling, and making an impact through visuals. 🔥 Key Responsibilities Design compelling A+ Content, infographics, banners, social media creatives, and other marketing assets. Collaborate with content and marketing teams to visualize key messaging effectively. Understand and apply brand guidelines across all assets. Manage and prioritize design requests from multiple stakeholders. Stay updated with design trends, especially within eCommerce and marketplace visuals. Provide creative input during campaign planning and product launch phases. Review and revise designs based on stakeholder feedback while maintaining creative integrity. 😊 About You 3+ years of experience graphics designing – infographics, banners, product creatives In Depth understanding of tools like Adobe Photoshop, Illustrator, Figma, Canva. Brand guideline adherence - Should adhere and implement the guidelines provided Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Time management & stakeholder communication Bonus: Experience working with development teams on bug tracking and custom feature implementation. ⛳️ Compensation, Perks & Benefits INR 500000/- to INR 650000/- per annum Medical Insurance
👋 About Us At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. 💼 About The Role As a Customer Success Associate , you’ll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Your job? Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. You’ll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isn’t just about “checking in” or “managing accounts” — you’ll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, you’ll help clients thrive while contributing to the company’s long-term success. We’re looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If you’re passionate about building relationships and driving impact, this is your chance to shine. 🔥 Key Responsibilities Customer Onboarding & Adoption Guide new sellers through product onboarding, ensuring smooth setup and adoption of core features. Provide training and resources to help customers unlock maximum value from our application. Customer Engagement & Relationship Management Maintain regular communication with sellers to understand their business goals and align solutions accordingly. Build strong relationships to position the platform as a trusted partner in their e-commerce journey. Upselling & Cross-Selling Identify opportunities to introduce add-on modules, advanced features, or higher-tier plans. Execute strategic upsell and cross-sell initiatives to drive account expansion and increase customer LTV. Revenue Growth Contribute directly to revenue generation targets through proactive account management. Collaborate with sales and product teams to create customer success-driven growth strategies. Churn & Retention Management Monitor customer health scores, usage data, and feedback to identify at-risk accounts. Develop and execute retention strategies to reduce churn and improve renewal rates. Product Feedback & Insights Gather seller feedback and share insights with the product team to enhance usability and feature relevance. Act as the voice of the customer in internal discussions, ensuring product-led growth aligns with customer needs. Reporting & Metrics Track and report key metrics like NPS, adoption rates, expansion revenue, and churn rate. Use data to measure success, identify trends, and propose improvements. 😊 About You 3+ years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms. Bonus: Experience working with development teams on bug tracking and custom feature implementation. ⛳️ Compensation, Perks & Benefits INR 500000/- to 1000000/- per annum Medical Insurance
👋 About Us At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. 💼 About The Role As a Customer Success Associate , you’ll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Your job? Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. You’ll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isn’t just about “checking in” or “managing accounts” — you’ll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, you’ll help clients thrive while contributing to the company’s long-term success. We’re looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If you’re passionate about building relationships and driving impact, this is your chance to shine. 🔥 Key Responsibilities Customer Onboarding & Adoption Guide new sellers through product onboarding, ensuring smooth setup and adoption of core features. Provide training and resources to help customers unlock maximum value from our application. Customer Engagement & Relationship Management Maintain regular communication with sellers to understand their business goals and align solutions accordingly. Build strong relationships to position the platform as a trusted partner in their e-commerce journey. Upselling & Cross-Selling Identify opportunities to introduce add-on modules, advanced features, or higher-tier plans. Execute strategic upsell and cross-sell initiatives to drive account expansion and increase customer LTV. Revenue Growth Contribute directly to revenue generation targets through proactive account management. Collaborate with sales and product teams to create customer success-driven growth strategies. Churn & Retention Management Monitor customer health scores, usage data, and feedback to identify at-risk accounts. Develop and execute retention strategies to reduce churn and improve renewal rates. Product Feedback & Insights Gather seller feedback and share insights with the product team to enhance usability and feature relevance. Act as the voice of the customer in internal discussions, ensuring product-led growth aligns with customer needs. Reporting & Metrics Track and report key metrics like NPS, adoption rates, expansion revenue, and churn rate. Use data to measure success, identify trends, and propose improvements. 😊 About You 3+ years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms. Bonus: Experience working with development teams on bug tracking and custom feature implementation. ⛳️ Compensation, Perks & Benefits INR 500000/- to 1000000/- per annum Medical Insurance
Operations Lead – 1P E-commerce & Retail Marketplaces Location: Jamshedpur, India (Remote) Salary: 18LPA- 30LPA Role Overview We are seeking a dynamic and results-driven Head of Operations to lead our backend operations for global 1P e-commerce and retail marketplaces such as Amazon, Walmart, Target, and others. The role is pivotal in ensuring seamless post-sales execution, service excellence, and customer retention while managing a high-performing operations team. The ideal candidate will bring deep expertise in marketplace operations, account management, service delivery, and reporting with provenleadership skills to coach, mentor, and scale operational teams. Key Responsibilities Marketplace Operations Management Oversee day-to-day backend operations across Amazon, Walmart, Target, and other retail marketplaces. Drive accuracy in order processing, invoice reconciliation, shortages, claims management, and compliance. Establish and optimize Standard Operating Procedures (SOPs) for efficiency and scalability. Coordinate with cross-functional teams (Tech, Finance, Sales) for end-to-end issue resolution. Post-Sales Customer Lifecycle Lead All Post-sales Activities, Including Customer onboarding and handover from Sales. Account management and periodic business reviews. Service delivery and SLA adherence. Renewal, upsell, and retention strategies. Develop and track customer health scores and implement proactive engagement strategies. Team Leadership & Development Manage a team of account managers, service delivery personnel and operations executives/managers. Set clear KPIs, monitor performance, and drive accountability. Conduct coaching and upskilling sessions, quarterly performance reviews, and implement IDPs (Individual Development Plans). Foster a culture of continuous improvement, ownership, and problem-solving. Process Excellence & SLA Management Define And Monitor Service Level Agreements (SLAs), Including Response Time, Resolution Time, Reporting Accuracy, Customer Retention and Upsell/Cross Sell Implement automation, dashboards, and analytics to reduce manual dependency. Drive cost efficiencies through lean operations and process optimization. Reporting & Analytics Deliver weekly, monthly, and quarterly reports to management and clients. Track and present KPIs such as Customer NPS / CSAT, Churn rate and retention %, Operational efficiency metrics (orders processed, error rates, turnaround times) and other applicable metrics. Provide insights to support decision-making, client strategies, and growth opportunities. Performance Metrics (KPIs) Operational Efficiency SLA Adherence Customer Metrics Financial Metrics Team Metrics Required Skills & Experience 7+ years of experience in operations management, with at least 2-3years in e-commerce/retail marketplace operations (Amazon, Walmart, Target preferred). Proven success in post-sales account management, service delivery, and customer success. Strong leadership experience managing teams of 15–30 members. Data-driven mindset with proficiency in Excel, BI tools, CRM systems, and marketplace dashboards. Deep understanding of SLA management, process automation, and customer lifecycle metrics. Excellent communication, stakeholder management, and problem-solving skills.
👋 About Us At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. 💼 About The Role As a Frontend Developer ( Shopify / WordPress / UI-UX Design), you’ll be at the core of building engaging, high-performing digital experiences for our marketplace clients and global brands. Your mission? Translate designs into seamless, responsive, and user-friendly web applications, Shopify stores, and WordPress websites while optimizing performance, SEO, and overall user experience. You’ll work closely with designers, backend engineers, and product managers to ensure every interface is pixel-perfect, functional, and aligned with business objectives. This isn’t just about coding — you’ll help shape how customers interact with our products, influence conversion, and enhance satisfaction. By implementing modern frontend technologies, integrating APIs, and maintaining best practices, you’ll directly impact our product’s success and the company’s growth trajectory. We’re looking for someone creative, detail-oriented, and proactive — someone who thrives in a collaborative environment, anticipates challenges, and delivers exceptional web experiences at scale. 🔥 Key Responsibilities Build, customize, and manage Shopify stores, themes, and templates. Stay up to date with the latest frontend technologies, tools, and design trends. Design and develop WordPress websites using custom themes, page builders, and plugins. Collaborate with designers to convert Figma designs into pixel-perfect frontends. Optimize websites for performance, speed, SEO, and cross-browser compatibility. Integrate APIs and third-party services as needed. Debug and resolve UI/UX issues quickly and effectively. Use GitHub for version control and Jira for task tracking and project management. 😊 About You Shopify: Expertise in Liquid, custom theme development, Shopify APIs, and app integrations. Knowledge of SEO best practices and website performance optimization. WordPress: Experience in custom theme development, plugins, and page builders (Elementor, WPBakery, Gutenberg). UI/UX Design: Knowledge of UX and Figma is a plus Ability to design modern, user-centric, and visually appealing interfaces. HTML5, CSS3, SCSS, JavaScript, TypeScript – Expertise in responsive layouts and animations. Git & GitHub: Hands-on experience in managing repositories, branching, and pull requests. Jira: Experience in agile workflows, sprint planning, and task management. Familiarity with RESTful APIs and third-party integrations and React JS is an added advantage.
Operations Lead – 1P E-commerce & Retail Marketplaces Location: Jamshedpur, India (Remote) Salary: 18LPA- 30LPA Role Overview We are seeking a dynamic and results-driven Head of Operations to lead our backend operations for global 1P e-commerce and retail marketplaces such as Amazon, Walmart, Target, and others. The role is pivotal in ensuring seamless post-sales execution, service excellence, and customer retention while managing a high-performing operations team. The ideal candidate will bring deep expertise in marketplace operations, account management, service delivery, and reporting with provenleadership skills to coach, mentor, and scale operational teams. Key Responsibilities Marketplace Operations Management Oversee day-to-day backend operations across Amazon, Walmart, Target, and other retail marketplaces. Drive accuracy in order processing, invoice reconciliation, shortages, claims management, and compliance. Establish and optimize Standard Operating Procedures (SOPs) for efficiency and scalability. Coordinate with cross-functional teams (Tech, Finance, Sales) for end-to-end issue resolution. Post-Sales Customer Lifecycle Lead All Post-sales Activities, Including Customer onboarding and handover from Sales. Account management and periodic business reviews. Service delivery and SLA adherence. Renewal, upsell, and retention strategies. Develop and track customer health scores and implement proactive engagement strategies. Team Leadership & Development Manage a team of account managers, service delivery personnel and operations executives/managers. Set clear KPIs, monitor performance, and drive accountability. Conduct coaching and upskilling sessions, quarterly performance reviews, and implement IDPs (Individual Development Plans). Foster a culture of continuous improvement, ownership, and problem-solving. Process Excellence & SLA Management Define And Monitor Service Level Agreements (SLAs), Including Response Time, Resolution Time, Reporting Accuracy, Customer Retention and Upsell/Cross Sell Implement automation, dashboards, and analytics to reduce manual dependency. Drive cost efficiencies through lean operations and process optimization. Reporting & Analytics Deliver weekly, monthly, and quarterly reports to management and clients. Track and present KPIs such as Customer NPS / CSAT, Churn rate and retention %, Operational efficiency metrics (orders processed, error rates, turnaround times) and other applicable metrics. Provide insights to support decision-making, client strategies, and growth opportunities. Performance Metrics (KPIs) Operational Efficiency SLA Adherence Customer Metrics Financial Metrics Team Metrics Required Skills & Experience 7+ years of experience in operations management, with at least 2-3years in e-commerce/retail marketplace operations (Amazon, Walmart, Target preferred). Proven success in post-sales account management, service delivery, and customer success. Strong leadership experience managing teams of 15–30 members. Data-driven mindset with proficiency in Excel, BI tools, CRM systems, and marketplace dashboards. Deep understanding of SLA management, process automation, and customer lifecycle metrics. Excellent communication, stakeholder management, and problem-solving skills.
Operations Lead 1P E-commerce & Retail Marketplaces Location: Jamshedpur, India. Salary: 18LPA- 30LPA Role Overview We are seeking a dynamic and results-driven Head of Operations to lead our backend operations for global 1P e-commerce and retail marketplaces such as Amazon, Walmart, Target, and others. The role is pivotal in ensuring seamless post-sales execution, service excellence, and customer retention while managing a high-performing operations team. The ideal candidate will bring deep expertise in marketplace operations, account management, service delivery, and reporting with provenleadership skills to coach, mentor, and scale operational teams. Key Responsibilities Marketplace Operations Management Oversee day-to-day backend operations across Amazon, Walmart, Target, and other retail marketplaces. Drive accuracy in order processing, invoice reconciliation, shortages, claims management, and compliance. Establish and optimize Standard Operating Procedures (SOPs) for efficiency and scalability. Coordinate with cross-functional teams (Tech, Finance, Sales) for end-to-end issue resolution. Post-Sales Customer Lifecycle Lead All Post-sales Activities, Including Customer onboarding and handover from Sales. Account management and periodic business reviews. Service delivery and SLA adherence. Renewal, upsell, and retention strategies. Develop and track customer health scores and implement proactive engagement strategies. Team Leadership & Development Manage a team of account managers, service delivery personnel and operations executives/managers. Set clear KPIs, monitor performance, and drive accountability. Conduct coaching and upskilling sessions, quarterly performance reviews, and implement IDPs (Individual Development Plans). Foster a culture of continuous improvement, ownership, and problem-solving. Process Excellence & SLA Management Define And Monitor Service Level Agreements (SLAs), Including Response Time, Resolution Time, Reporting Accuracy, Customer Retention and Upsell/Cross Sell Implement automation, dashboards, and analytics to reduce manual dependency. Drive cost efficiencies through lean operations and process optimization. Reporting & Analytics Deliver weekly, monthly, and quarterly reports to management and clients. Track and present KPIs such as Customer NPS / CSAT, Churn rate and retention %, Operational efficiency metrics (orders processed, error rates, turnaround times) and other applicable metrics. Provide insights to support decision-making, client strategies, and growth opportunities. Performance Metrics (KPIs) Operational Efficiency SLA Adherence Customer Metrics Financial Metrics Team Metrics Required Skills & Experience 7+ years of experience in operations management, with at least 2-3years in e-commerce/retail marketplace operations (Amazon, Walmart, Target preferred). Proven success in post-sales account management, service delivery, and customer success. Strong leadership experience managing teams of 1530 members. Data-driven mindset with proficiency in Excel, BI tools, CRM systems, and marketplace dashboards. Deep understanding of SLA management, process automation, and customer lifecycle metrics. Excellent communication, stakeholder management, and problem-solving skills.
👋 About Us At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth. Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents. 💼 About The Role As a UI/UX Designer , you will play a crucial role in crafting intuitive, visually appealing, and user-cantered designs that define how our customers experience our web products. You’ll transform complex ideas into elegant, functional interfaces that enhance usability, engagement, and conversion. Your work will directly impact how users interact with our SaaS platforms, ensuring a seamless and visually consistent experience across all touchpoints. You’ll collaborate closely with product managers, developers, and marketers to translate business goals and user needs into compelling web designs and prototypes. This role demands both creative and analytical thinking — someone who understands user behavior, design trends, and the balance between aesthetics and functionality. If you’re passionate about creating meaningful digital experiences and pushing the boundaries of design innovation, we’d love to have you on board. 🔥 Key Responsibilities Design user-friendly, visually appealing web pages and interfaces using Figma. Create wireframes, mock-ups, prototypes, and design systems to support web and product development. Collaborate with cross-functional teams (Product, Development, Marketing) to define user flows and design objectives. Conduct usability research and apply insights to enhance user experience. Ensure consistency in branding, typography, and colour schemes across all digital assets. Use Adobe Photoshop and Illustrator to design and build custom icons, graphics, and visual elements for websites. Present design concepts and rationale to stakeholders and iterate based on feedback. Stay updated on UI/UX design trends, tools, and best practices to continuously improve design quality. 😊 About You 3+ years of experience in UI/UX design for web-based platforms or SaaS products. Strong expertise in Figma for creating interactive prototypes, web layouts, and user flows. Proficiency in Adobe Photoshop and Illustrator for creating icons, assets, and visual elements. A solid understanding of user-centered design principles, information architecture, and responsive design. Ability to translate complex business requirements into intuitive, visually engaging experiences. Strong communication and presentation skills for collaborating with technical and non-technical teams. Attention to detail, creativity, and the ability to manage multiple projects simultaneously.