Customer Success Associate

Groundtruth

1 - 3 years

3 - 7 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:-1 days ago| Platform:

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Skills Required

basic ticketing data analysis provident fund wellness taxation troubleshooting product marketing crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support onboarding of new self-serve clients by guiding them through setup best practices, templates, and initial training
Serve as a frontline contact via Zendesk, email, and chat to answer platform-related questions and troubleshoot issues
Be an expert on all Groundtruth suite of applications
Advise clients on effective campaign strategies within the Groundtruth platform
Troubleshoot basic platform issues related to campaign setup, tracking, creative, and reporting.
Wrap up reports, compile insights, and send performance summaries to clients post-campaign.
Identify and escalate growth opportunities or client concerns
Assist with knowledge base updates and customer education content.
Monitor daily campaign performance and surface delivery issues or pacing anomalies.
Participate in cross-functional syncs to surface common support pain points to Product or Ops teams.

You have:

Bachelors degree in Advertising, Marketing, Communications, or relevant field
1 3 years of experience in customer enablement, onboarding, customer success, or product marketing roles
Strong understanding of SaaS, ad platforms, and self-serve product onboarding
Excellent presentation and communication skills, both verbal and written
Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred
Demonstrated ability to influence cross-functional teams and build scalable onboarding programs
Passion for user education and a mindset rooted in product-led growth principles
Bonus if you ve worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

Parental leave- Maternity and Paternity
Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday l

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