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Docdort
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Customer Success Associate

Customer Success Associate

Docdort

1 years

3 Lacs

Gurugram Haryana India

Posted:2 days ago| Platform:

Apply

Skills Required

resolve support troubleshooting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Position:

Customer Success Associate – Level 1

Job Location:

Gurugram (Exact location shared post selection)

Mode:

Work From Office

CTC:

₹32,000 per month

Shifts:

Rotational

Cab Facility:

Provided

Key Responsibilities

Handle international customer queries and issues
Troubleshoot and resolve customer complaints
Document customer interactions and solutions accurately
Ensure customer satisfaction through end-to-end resolution

Eligibility Criteria

Minimum 1 year of experience in International Customer Support
Mandatory Technical Support (Troubleshooting) experience
Excellent English communication skills with C1 proficiency
No MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence)
Must be a Graduate
Interview Process: HR Round → Ops Round → Versant

Skills: customer satisfaction,technical support,communication skills,international bpo,troubleshooting,customer support,international calling,english,communication

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