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Customer success - Associate Director

Customer success - Associate Director

Ginesys

10 - 15 years

16 - 25 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

customer success erp customer experience saas customer retention customer engagement crm software key accounts

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly experienced and motivated AD to join our dynamic team. The successful candidate will have a minimum of 12 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As an AD-Customer Success, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth.

Role & responsibilities

Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
Develop and execute customer success plans, including onboarding, training, and ongoing support.
Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
Monitor customer health metrics and proactively address any red flags to prevent churn.
Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
Stay up-to-date with industry trends and best practices in customer success management.

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Hyderabad

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Customer success - Associate Director