CRM

We are looking for a performance-driven CRM to manage and convert WhatsApp and online leads into successful e-commerce sales. The ideal candidate should have hands-on experience in CRM tools, customer engagement, sales conversions, and post-sales relationship management within an e-commerce environment.

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  Handle and manage WhatsApp, website, and social media leads efficiently.



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  Develop and implement strategies to improve lead conversion rates and customer retention.



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  Train and manage a team of CRM / Sales Executives handling online inquiries.



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  Track customer interactions, sales funnel performance, and follow-up timelines.



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  Coordinate with marketing, logistics, and operations teams to ensure smooth order fulfillment.



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  Maintain and update customer data on CRM platforms.



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  Generate regular reports on lead performance, conversion, and ROI.



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  Handle escalations and ensure excellent customer satisfaction and experience.



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  Analyze buying behavior and suggest upselling/cross-selling opportunities.



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  Utilize WhatsApp Business API, CRM automation, and chat tools to enhance engagement.

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  Graduate / Postgraduate in Business, Marketing, or related field.



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  Minimum 3 years of experience in e-commerce sales, CRM, or digital lead management.



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  Strong understanding of WhatsApp Business tools, CRM software (HubSpot, Zoho, etc.), and lead tracking systems.



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  Excellent communication, sales, and negotiation skills.



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  Ability to analyze data, identify trends, and drive actionable insights.



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  Team management and customer-centric mindset.



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  Proficient in MS Excel and reporting.