Customer Success Associate

We’re looking to hire a rockstar Customer Success Associate in our team to enable customer success, maintain lasting relationships and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer facing role and apart from a fixed pay (INR 6LPA) it also pays-out attractive performance based incentives.

Responsibilities:

• Onboarding new customers and helping them set up their Classcard account
• Regularly checking-in and engagement with customers to gather feedback and improve software usability
• Encouraging use of advanced features, cross-selling, and up-selling features
• Empathise with customers’ needs and offer solutions to fulfil their needs
• Find innovative ways to engage customers for relationship building and reduce churn
• Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention and you build solid relationships with them
• Handle escalations and resolve client issues, ensuring quick and effective solutions.
• Maintain accurate records of client interactions, feedback, and account changes using CRM tools.

Qualifications:

• You have 1-2 years experience in account management, preferably in SaaS or a technology company
• You understand technology systems and know how to navigate through them while also coaching and training your clients on it
• You enjoy interacting with people and are always up for new challenges
• You have excellent verbal and written communication skills
• You have worked with excel and google sheets and understand the basics
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction