Customer Success and Support Specialist

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.

The Role

Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you’ll ensure our clients have the best possible experience with our products and services, provide expert support, and build lasting relationships.

Location:

Remote

Monthly Salary:

$5,500

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
• Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
• Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
• Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
• Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
• Create and maintain documentation and knowledge base articles for customers.
• Track customer satisfaction metrics and take action to improve client relationships.
• Collaborate with sales and product teams to ensure customer needs are met.
  

Ideal Profile

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage multiple customer accounts simultaneously.
• Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
• Problem-solving skills with the ability to work independently and as part of a team.
• A passion for helping people and providing excellent customer experiences.
• Strong attention to detail and ability to manage customer expectations.
  

What's on Offer?

• Work alongside & learn from best in class talent
• Flexible working options
• Opportunity to make a positive impact