Customer Success and Operations Executive - FMCG

Looking for a Dynamic Customer Success & Operations Candidate for an e-commerce brand in Mumbai.

Job Responsibilities

• Assist the sales team in identifying and reaching out to potential B2B clients across sectors.

• Support in pitching corporate gifting solutions, seasonal hampers, and customised product offerings.

• Help create and manage client proposals, presentations, and quotations.

• Coordinate with internal departments (procurement, design, logistics) to ensure timely execution of client orders.

• Track order status, delivery timelines, and customer feedback.

• Research market trends, competitors, and client needs to support campaign planning.

• Maintain CRM records and assist in reporting and data analysis.

• Learn to manage key accounts and nurture long-term client relationships.

• Support marketing initiatives like festive campaigns, client mailers, and corporate events.

Job Qualifications

• Bachelor’s degree in a relevant field with 0-2 years of experience in people-facing and operational roles

• Strong communication and interpersonal skills

• Good understanding of MS Excel, PowerPoint, and email etiquette

• Analytical mindset and attention to detail

• Passion for sales, gifting, and customer delight

• Proactive attitude and willingness to learn

• Ability to multitask and meet deadlines in a fast-paced environment