Customer Success Analyst

About the Role: As a Customer Success Analyst at our client's team, you will play a critical role in processing and delivering Identity Verification reports while maintaining effective communication with clients. Your primary responsibility will involve liaising with customers and the Customer Success team to ensure a seamless handling of requests from initiation to final delivery. This full-time onsite position in Indore requires previous experience in customer-facing roles, and local candidates will be given preference. What You'll Do: - Communicate directly with customers to process Identity Verification orders and ensure timely report deliveries. - Manage email queues by acknowledging new orders, providing updates, and addressing ad hoc requests. - Initiate verification checks, review results for accuracy, and deliver final reports within stipulated timelines. - Efficiently organize and prioritize daily tasks to meet customer requirements promptly. - Respond promptly and clearly to customer inquiries while managing expectations effectively. - Identify and escalate issues while providing constructive feedback to enhance service quality. - Undertake additional responsibilities as delegated. Key Requirements: - Minimum 3 years of experience in Customer Support/Customer Success or relevant roles. - Proficiency in using CRM tools such as Salesforce Service Console or similar platforms is advantageous. - Strong communication skills encompassing written, verbal, and interpersonal abilities. - Exceptional organizational skills coupled with a keen eye for detail. - Capability to multitask, prioritize tasks, and adhere to established processes. - Proactive, self-motivated, and capable of working independently with minimal supervision. Work Environment: - Onsite position located in Indore. - Job demands include extended periods of sitting, talking, hearing, and computer/phone usage. - Close vision is necessary for computer-based tasks. Job Type: Full-time Application Question(s): - What is your Current and Expected CTC - What is your Notice Period Experience: - Customer Success Analyst: 3 years (Required) Location: - Indore, Madhya Pradesh (Required) Work Location: In person,