Customer Success Analyst

About the Role:

We are looking for a motivated and detail-oriented Customer Success Analyst to join our client’s team. In this role, you will be responsible for processing and delivering Identity Verification reports while managing related client communications. You’ll work closely with customers and the Customer Success team to ensure requests are handled smoothly from intake to final delivery.

This is a full-time onsite role in Indore, and prior experience in a customer-facing position is required. Local candidates will be preferred.

What You’ll Do:

• Communicate directly with customers to process Identity Verification orders and deliver reports on time.
• Manage email queues: confirm receipt of new orders, provide updates, and handle ad hoc requests.
• Initiate verification checks, review results for accuracy, and deliver final reports within agreed timelines.
• Organize and prioritize daily tasks to ensure requests are completed efficiently.
• Respond promptly and clearly to customer inquiries while setting proper expectations.
• Escalate issues and provide feedback to enhance overall service quality.
• Support additional responsibilities as assigned.

Key Requirements:

• 3–5 years of experience in Customer Support / Customer Success or a similar role.
• Experience using CRM tools (e.g., Salesforce Service Console or similar) is a plus.
• Strong communication skills – written, verbal, and interpersonal.
• Excellent organizational skills with high attention to detail.
• Ability to multi-task, prioritize, and follow structured processes.
• Proactive and self-motivated, able to work independently with minimal supervision.

Work Environment:

• Onsite role based in Indore.
• Requires ability to sit, talk, hear, and work on a computer/phone for extended periods.
• Close vision required for computer-based tasks.

Job Type: Full-time

Pay: ₹400,000.00 - ₹440,000.00 per year

Application Question(s):

• What is your Current and Expected CTC ?
• What is your Notice Period ?

Experience:

• Customer Success Analyst : 3 years (Required)

Location:

• Indore, Madhya Pradesh (Required)

Work Location: In person