Customer Success Analyst

• We’ve funded over $100 billion in loans for our customers, more than any other fintech
• Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
• Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
• Fintech Breakthrough Award: Best Lending Innovation Award
• Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
• We are Forbes’ Best Online Mortgage Lender for 2023
• We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
  

Responsibilities Include:

• Interact with prospective Cover customers via phone, text and email to achieve a 15-min service level agreement for all new Cover customers
• Educate customers on the process of purchasing homeowners' insurance, with respect to home lending, and coordinating with lenders to ensure a seamless customer experience
• Engage with consultative approach in helping customers overcome issues and achieve their goals related to home insurance, lending and home-purchasing
• Provide the best customer experience possible, which in turn will help you convert potential customers to Better Cover customers
• Schedule appointments with Insurance Experts, on behalf of the customer, to complete their Cover purchase experience
• Upsell policies wherever possible
• Generate insurance quotes for Cover Insurance Experts using EzLynx and other carrier portals, on an as needed basis
• Policy payment tracking, renewal tracking, and general operational support, on an as needed basis
  

Required Skill Set

• Strong communication skills with fluency in English
• Self-motivated, enthusiastic about providing a world class customer experience
• Proficiency with MS Office/Google sheets
• Proficiency with EzLynx, preferred
• Insurance related experience, preferred
  

Shift Timing/Work Hours

• Employees are required to work in any shift
• Employees will be open to work over the weekends, on an as needed basis
  

Company Benefits