Customer Success Analyst

A Customer Success Analyst is responsible for analyzing customer data to identify trends, monitor key metrics such as customer health scores, churn rates, CSAT (Customer Satisfaction), and NPS (Net Promoter Score), and to provide actionable insights that improve customer satisfaction, retention, and product usage. They work closely with customer success managers, sales, product, and support teams to develop and implement strategies that enhance user engagement, reduce customer churn, and optimize the overall customer journey.

Key responsibilities include:

• Analyzing customer data to reveal trends and areas for improvement.Monitoring customer health metrics and flagging at-risk accounts.
• Collaborating with customer success managers on retention strategies.
• Creating and maintaining reports and dashboards for stakeholders.
• Providing insights to product, sales, and support teams to improve customer outcomes.
• Assisting in onboarding and training new customers.
• Gathering customer feedback for process improvement.
• Contributing to the development and documentation of customer success processes.
• Participating in cross-functional meetings to align on customer goals.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,164.97 - ₹41,766.25 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person