Customer Services / Technical Support Professional

Fort Technologies

0 - 1 years

2 - 5 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

bpo voice process outbound interpersonal skills technical support executive accent training customer support customer service technical support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for energetic and customer-focused professionals to join our Customer Service / Technical Support team. The ideal candidate should come with 0 1 year of experience in customer support, preferably from a BPO environment, and must have undergone accent training with a strong US accent.

Key Responsibilities

Handle inbound and outbound calls from US-based customers with empathy and professionalism.
Provide
first-level technical support
and resolve customer queries related to products/services.
Troubleshoot customer issues via call, chat, or email, ensuring prompt and accurate solutions.
Escalate complex issues to higher support levels while maintaining ownership until resolution.
Document interactions in CRM tools and ensure accurate records of customer communications.
Maintain high standards of
customer satisfaction and service delivery
.

Required Skills & Qualifications

0 1 year of experience in Customer Service / Technical Support (Voice Process).
Prior BPO experience with US clients preferred.
Must have excellent communication skills with a clear US accent.
Should have undergone accent training / voice & accent neutralization training.
Strong problem-solving and interpersonal skills.
Willingness to work in night shifts to support US customers.
Basic knowledge of troubleshooting IT/technical issues is an added advantage.

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