Customer Service/Customer Support Internship in Mumbai, Mira Bhayandar

Job Description

Selected Intern's Day-to-day Responsibilities Include Efficient Call Handling: Manage high volumes of inbound/outbound calls efficiently. Customer Interaction: Communicate clearly, address inquiries, and resolve issues effectively. Information Provision & Resolution: Provide accurate information and aim for first-call resolution. Documentation & Reporting: Record all interactions and resolutions in the CRM system. Issue Escalation: Refer complex issues promptly to the appropriate teams. Customer Relationship Management: Maintain professionalism and build positive customer rapport. Compliance & Quality: Follow company policies and meet service quality standards. Team Collaboration: Collaborate with colleagues for a seamless customer experience. Continuous Improvement: Engage in ongoing training and process improvement. About Company: Arihant Industrial Corporation Limited was founded in 1985 with a focus and desire to service the global marketplace with highly innovative products and services. Arihant has since evolved into a full range of amusement rides, playground equipment, and water park equipment. Arihant also operates its own water park called The Great Escape in Mumbai, India. With technology setting new boundaries and growing competition and sophistication, Arihant is responding to the challenges and will continue to find new ways. We strive to meet and exceed the expectations of our customers by providing efficient and effective services. All of our products are unique and meet the custom requirements of our clients. We have successfully completed projects across the world in countries including The United States, Sweden, Greece, Sweden, Kuwait, South Korea, France, Dubai, India and more. These parks display our achievements in quality, design, development, and cost-effectiveness. Show more Show less