Customer Service/Customer Support Internship in Delhi

About The Role

We are looking for a motivated and enthusiastic Customer Support Intern to join our team. The role will involve assisting in handling customer interactions across multiple platforms and ensuring that every customer receives a smooth, supportive, and professional experience. This internship will provide hands-on experience in managing customer communications and developing problem-solving skills in a dynamic work environment.

Responsibilities

Handle customer queries and concerns across multiple channels, including emails, chats, and phone calls.Provide accurate, timely, and empathetic responses to customer issues.Document customer interactions and feedback to ensure proper follow-ups and process improvements.Collaborate with internal teams to resolve escalated issues efficiently.Assist in creating FAQs, help guides, and support documentation to improve customer experience.Identify recurring issues and share insights to improve service delivery.

Key Skills Required

Proactive Attitude: Ability to anticipate customer needs and take initiative to resolve queries.Strong Communication Skills: Clear, professional, and effective verbal and written communication.Active Listening: Attentive and empathetic in understanding customer concerns.Patience and Composure: Ability to remain calm and supportive even in challenging situations.About Company: MARS Cosmetics is a young and bold color cosmetics brand based in Delhi. We're looking to make beauty products better and more affordable.