Customer Service/Customer Support Internship in Delhi

Selected Intern's Day-to-day Responsibilities Include

Handle inbound and outbound customer calls/emails/chats.Resolve customer queries, issues, and complaints in a timely and professional manner.Provide accurate, valid, and complete information using the right tools and resources.Maintain customer records and update account information.Follow communication procedures, guidelines, and policies.Escalate unresolved issues to the appropriate internal teams.Strive to achieve individual and team performance targets.

Key Skills & Requirements

Excellent verbal and written communication skills in [English / Local Language].Strong problem-solving abilities and a customer-first mindset.Basic computer knowledge and typing skills.Patience and ability to handle stress and pressure.Willingness to work in shifts, including weekends if required.Educational Qualification: Minimum 10+2 or Graduate in any stream.About Company: MARS Cosmetics is a young and bold color cosmetics brand based in Delhi. We're looking to make beauty products better and more affordable.