Customer Service

Job Description

Application support Engineer (ASE) (We are hiring ASE (Application support Engineer) for our banking client in this role who will handle all the queries via. mails, chat , calls raised by application/system users i.e. bank's employees.) kindly check the JD below for requirements Designation: Application Support Engineer Years of Experience:1 to 2 years, (English communication must) Notice: Immediately Joiner (only ready to join profile will be scheduled for the interview) Job Role: Production support of the banking applications(sales force, current account) Understanding of various software/webs applications. Providing support through multiple channels like emails, WhatsApp, phone call Co-ordination with internal and external stake holders for issue resolution. Preparing excel report on daily basis and reporting senior manager. Job Requirement Good Verbal & Written Communication skills of English Should possess knowledge on MS-Excel. Readiness to work 6 days in a week. Ability to guide users on usage of system. Shift Timing: Dayshift only. Communication: English