Customer Service

As a Fresher Jobs and Internships candidate at EPIV Solutions in Pune, you will play a vital role in providing high-quality customer service solutions in an international BPO setting. Your responsibilities will include: - Assisting in handling customer queries and offering timely solutions. - Developing a deep understanding of company procedures and services to support clients effectively. - Providing exceptional customer service to maintain positive client relationships and ensure satisfaction. - Coordinating with team members to enhance service delivery efficiency. - Maintaining updated client records and documentation for reference and audits. - Contributing to team meetings and brainstorming sessions to improve customer service strategies. - Identifying areas for enhancement and recommending actionable process improvements. - Supporting the training and development of new team members by sharing insights and guidance. To excel in this role, you should have the following qualifications and skills: - Proficiency in English for effective communication with international clients and colleagues. - Strong communication skills to relay information and engage effectively with clients and team members. - Good command over English for clear understanding and interaction in a professional setting. - Problem-solving skills to identify issues and implement timely solutions. - Adaptability for smooth transitions and efficient handling of changing business needs. - Time management skills to prioritize tasks and meet all deadlines. - Ability to work collaboratively in a team environment to drive collective success. - Eagerness to learn and improve, showing a proactive attitude towards personal and professional development. EPIV Solutions, located in Fatima Nagar, Pune, is a prominent Information Technology and Business Process Outsourcing provider with a dedicated team of 51-200 employees. The company specializes in offering B2B and B2C services, emphasizing high-quality customer service solutions. Visit epivsolution.com for more information. For further details, contact HR at 9370193454. To apply, send your resume to the same number. As a Fresher Jobs and Internships candidate at EPIV Solutions in Pune, you will play a vital role in providing high-quality customer service solutions in an international BPO setting. Your responsibilities will include: - Assisting in handling customer queries and offering timely solutions. - Developing a deep understanding of company procedures and services to support clients effectively. - Providing exceptional customer service to maintain positive client relationships and ensure satisfaction. - Coordinating with team members to enhance service delivery efficiency. - Maintaining updated client records and documentation for reference and audits. - Contributing to team meetings and brainstorming sessions to improve customer service strategies. - Identifying areas for enhancement and recommending actionable process improvements. - Supporting the training and development of new team members by sharing insights and guidance. To excel in this role, you should have the following qualifications and skills: - Proficiency in English for effective communication with international clients and colleagues. - Strong communication skills to relay information and engage effectively with clients and team members. - Good command over English for clear understanding and interaction in a professional setting. - Problem-solving skills to identify issues and implement timely solutions. - Adaptability for smooth transitions and efficient handling of changing business needs. - Time management skills to prioritize tasks and meet all deadlines. - Ability to work collaboratively in a team environment to drive collective success. - Eagerness to learn and improve, showing a proactive attitude towards personal and professional development. EPIV Solutions, located in Fatima Nagar, Pune, is a prominent Information Technology and Business Process Outsourcing provider with a dedicated team of 51-200 employees. The company specializes in offering B2B and B2C services, emphasizing high-quality customer service solutions. Visit epivsolution.com for more information. For further details, contact HR at 9370193454. To apply, send your resume to the same number.