Customer Service Support 3

Job Description

In This Role, Your Responsibilities Will Be: Overall responsibility for the creation of new part numbers and part number maintenance in ERP system (Oracle). Technical product description according to prior agreement with engineering/product management. Work with customer care leaders to establish a robust process for remote part creation within the scope. Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management Administration / Management of new item requests. Preparation and management of technical and price maintenance. Permanent optimization of the process in the use of IT tools. Support the Sales and Customer Care department Who You Are: You take action quickly and critically in constantly fast-paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaboratively work to meet the target objectives set by the team. For This Role, You Will Need: Excellent communication and problem-solving skills with expertise in data analysis and management (MS Excel, MS Word, MS PowerPoint) Effective communication, negotiation, and influencing skills. Product knowledge Ability to comprehend technical details/technical literacy. Proficient in a variety of software programs, including Oracle and Access Prefer experience in the Oracle ERP system. Knowledge of Excel VBA is a plus. Preferred Qualifications That Set You Apart: Bachelor s Degree in the fields: Mechanical Engineering with 3+ years of experience in Oracle, Part number creation, ERP Experience, SAP Experience will be an added advantage. Our Culture Commitment to You: . Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship . Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.