Customer Service & Support : 25-05185

Primary Skills: Excel-Intermediate, Jira-Beginner, Email-Proficient, CustomerService-Experienced, TimeManagement-Intermediate Contract Type: Contract Duration: 6+ months Location: Bangalore, Hybrid Job Summary This role is dedicated to managing the processing of software add-on features from pre-approval to fulfillment, ensuring a seamless customer experience. The incumbent will track order status through spreadsheets and ticketing systems, handling all related inquiries, and communicating fulfillment to customers. The ideal candidate must be able to participate in early morning meetings as per Pacific Time, with the remainder of work conducted during IST hours. Key Responsibilities Follow established procedures for processing software add-on feature orders, including pre-approvals and fulfillment. Track orders using Excel or Smartsheet and Jira ticketing systems, ensuring updates and statuses are communicated effectively. Manage customer inquiries regarding order pricing, scheduling, and timing promptly and accurately. Notify customers via email upon order fulfillment. Attend meetings around 8AM to 9AM Pacific Time, as required, with flexibility to work in IST hours. Must-Have Skills: Proficiency in Microsoft Excel and/or Smartsheet. Effective reading and writing skills in English. Basic familiarity with Jira or similar ticketing systems. Industry Experience: Minimum 3 years of experience in customer service and order processing, preferably within the software or IT services industry. About Akraya Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team! Show more Show less