Customer Service Supervisor

Job Description

Company: Sea GameX, Singapore Established: Aug 2024 Work Mode: Remote Process: Chat Prcoess Shift: 9 Hrs including 1 Hr Break Shift Type and week off: Rotational Working: 6 Days Job Title: Customer Service Supervisor Job Overview The Customer Service Team Supervisor will be responsible for overseeing the day-to-day operations of our customer service team. This individual will base workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally. Key Responsibilities Monitor customer service representatives performance and provide ongoing coaching and feedback Resolve player issues related to deposits, withdrawals, and account activity Analyze customer service trends and recommend improvements Train and onboard new customer service representatives Monitor customer service representatives’ adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyze customer service reports Qualifications At least 3 years of experience in the gaming industry and a minimum of 2 years in a leadership position Strong background in customer service Excellent written and spoken English communication skills Flexible to work in rotating shifts Excellent leadership and organizational skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Able to handle multiple tasks and prioritize effectively Able to motivate and mentor customer service representatives