Customer Service Supervisor

Company Description

TAJ lifestyle center is a multi-purpose shopping complex that aims to transform the shopping, dining, and entertainment experience in Jordan. The center boasts over 190 of the finest outlets spread across 150,000 sqm of indoor and outdoor space, promising a unique and comprehensive experience for visitors.

Role Description

This is a full-time on-site role for a Customer Service Supervisor located in Malihabad. The Customer Service Supervisor will be responsible for overseeing the daily operations of the customer service team, ensuring high-quality service delivery, resolving customer complaints, training and mentoring staff, and maintaining performance metrics. The role requires excellent communication and leadership skills to foster a positive and efficient working environment.

Qualifications

• Experience in customer service, including handling customer complaints and queries
• Proficiency in training, mentoring, and supervising customer service staff
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving skills and attention to detail
• Familiarity with customer service performance metrics and reporting
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the retail or shopping mall industry is a plus