Customer Service Specialist – Sales Support & Reporting

Responsibilities:

Customer Support Activities

• Arrange quotation as per request from BD team
• Process Purchase orders received from customers and execute the orders
• Send sales invoice and related documents upon shipment on daily basis

Sales Support

• Process sales orders accurately and ensure timely follow-up.
• Assist the sales team with proposal preparation and quote generation.
• Coordinate with logistics and fulfilment teams to ensure delivery timelines are met.

Reporting & Documentation

• Maintain open order report and send weekly order summary to seniors
• Daily shipment report to be sent to seniors
• Prepare and distribute monthly, and quarterly sales reports.
• Track KPIs such as lead conversion rates, order status, and customer satisfaction.
• Support the preparation of business performance reviews and presentations.
• Identify trends and provide insights to improve sales processes and customer experience.

Administrative Tasks

• Organize and update internal sales documents and databases.
• Assist in onboarding new customers or clients.
• Collaborate with cross-functional teams (marketing, operations, finance) to streamline sales processes.

Expected Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or related field (preferred).
• 1–3 years of experience in customer service or sales support roles.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM platforms.
• Strong communication and interpersonal skills.
• Excellent time management, problem-solving, and attention to detail.

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