Customer Service Specialist

As a candidate for the position, your responsibilities will include: - Executing the order entry process and managing the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. - Maintaining a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. - Strengthening customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. - Coordinating activities at assigned customer accounts, proactively addressing issues, and implementing solutions. - Maintaining service levels according to business prioritization. - Differentiating between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions. Qualifications required for this role are: - A bachelor's degree. - 3 to 6 years of working experience in similar roles. Your skills should include: - Strong problem-solving and communication skills. - Customer service and business process acumen. Benefits offered for this position: - Cell phone reimbursement - Health insurance - Provident Fund The work schedule may involve: - Day shift - Evening shift - Fixed shift - Monday to Friday - Morning shift - Night shift - Weekend availability Language preferences: - English (Preferred) - Hindi (Preferred) Work Location: - In person If you are interested in this opportunity, you can speak with the employer at +91 7304388858.,