Customer Service Specialist

Key Responsibilities

Service Operations Management

• Oversee and manage all service-related activities including customer repairs, service scheduling, and job allocation.

Billing & Payments

• Ensure accurate preparation of service bills and coordinate with clients for timely payments and invoicing follow-ups.

Logistics Coordination

• Handle logistics related to service operations including dispatch, return of repaired products, and coordination with courier or transport teams.

Customer Interaction

• Communicate with customers regarding service status, issue resolutions, and post-service feedback to ensure customer satisfaction.

Vendor & Technician Coordination

• Liaise with service technicians, third-party vendors, and internal teams to ensure timely execution of service tasks.

Record Keeping

• Maintain records of service calls, repairs, billing, and logistics documentation in the system.