Customer Service Senior Analyst

 About The Role  

Skill required: Life & Annuity - Claims Processing

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a dynamic and experienced Team Leader to oversee our Policy Owner Services team within the Life and Annuity business. The ideal candidate will bring deep domain expertise, and a passion for delivering exceptional customer service. This role is pivotal in ensuring operational excellence, team development, and client satisfaction.he term life annuity refers to a financial product that features a predetermined periodic payout amount until the death of the annuity owner called the annuitant. An annuitant typically pays into the annuity periodically when they are still working.Ability to efficiently and accurately handle insurance claims or other types of claims in various industries. Typically includes understanding relevant policies and procedures, verifying information, assessing claims for validity, and ensuring compliance with regulations.

What are we looking for?

5-8 years of total experience in life and annuity operations.

Proven expertise in policy owner services and a strong understanding of life and annuity products

Excellent communication skills – both verbal and written – with the ability to influence and motivate

Strong interpersonal and people management skills; experience in coaching and mentoring teams

Ability to thrive in a fast-paced, customer-centric environment

Excellent communication skills – both verbal and written – with the ability to influence and motivate

Strong interpersonal and people management skills; experience in coaching and mentoring teams

Ability to thrive in a fast-paced, customer-centric environment??
Qualifications

Bachelor’s degree in Business, Finance, Insurance, or related field (Master’s preferred)

Professional certifications in life insurance or annuity operations are a plus

Roles and Responsibilities:

Lead and manage a team handling policy servicing requests for life and annuity products

Ensure timely and accurate processing of policy changes, beneficiary updates, premium adjustments, and other service transactions

Monitor team performance against SLAs and KPIs; implement corrective actions as needed

Serve as a subject matter expert on life and annuity products, policy servicing workflows, and regulatory requirements

Collaborate with cross-functional teams including underwriting, claims, and compliance to resolve escalations

Conduct regular team meetings, training sessions, and performance reviews to foster growth and engagement

Drive process improvements and automation initiatives to enhance service delivery

Maintain high levels of customer satisfaction through proactive communication and issue resolution
 Qualification Any Graduation