Customer Service Senior Analyst

 About The Role  

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Language - Ability:Spanish - Expert
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the client's ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.Deliver qualitative output and meet expected standardsAdhere to SLAs, KPIs, CPIs set by ClientDeliver all services in Spanish languageAbility to take calls (Contact Center), with good language and V&A skills Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Adaptable and flexible

Problem-solving skills

Detail orientation

Results orientation

Strong analytical skills NA

Roles and Responsibilities: Performs data entry in Human Resources systems, tracking tools and client specific toolsProofs data entry generated within immediate team to ensure quality of deliverablesDemonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilitiesResearches and resolves data entry, discrepanciesReads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilitiesParticipates in cross-functional training to fulfill team backup responsibilities as assignedRefers customers to self-service options as applicable (systems, reports, etc.)Participates in process improvement planningIdentifies and escalates complex issues to supervisorProvides operational statistics as requestedCompletes special projects as assignedSupports and sustains positive work environment that fosters team performance through own work and behaviorIs receptive to performance feedback and works on improving
 Qualification Any Graduation