Customer Service Representative

Zone IT Solutions is on the lookout for a dedicated Customer Service Representative to join our team! In this role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring customer satisfaction. You will play a crucial role in supporting our goal of delivering top-notch IT solutions and services.

Requirements

Key Responsibilities:

• Utilise

  effective verbal communication and customer service skills

  to engage with candidates and clients.
• Manage a

  blended call environment (inbound and outbound)

  to support recruitment activities.

• Listen actively

  to candidates and understand their career goals and motivations.
• Communicate

  professionally and regularly

  with recruiters, leadership, and peers.

• Document all actions

  taken on each candidate record, ensuring details such as contact information, notes, and follow-ups are up to date.
• Assist in achieving team targets for candidate engagement, interviews, and placements.
• Maintain a

  customer-centric approach

  be persuasive, persistent, and empathetic while supporting both candidates and clients.
• Demonstrate maturity, honesty, and integrity in all communications.

Requirements:

• Proven experience in a customer service role, preferably in the IT or tech industry.
• Excellent

  communication and listening skills

  , both verbal and written.
• Strong

  interpersonal skills

  you enjoy connecting with people.
• The ability to

  remain calm and empathetic

  in busy or challenging situations.
• A

  positive, ethical, and professional attitude

  with a genuine desire to help others succeed.
• Good

  organisation and attention to detail

  able to maintain accurate records.

• Confidence and persistence

  in follow-ups and candidate engagement.
• Basic computer literacy and the ability to learn new tools quickly
  

Who You Are

• You may come from a

  call centre, hospitality, sales, customer service, or retail

  background and you're now looking for a more meaningful career path.
• You are a

  natural problem solver

  who enjoys helping people and finding solutions.
• You have

  empathy and curiosity

  you love to listen, learn, and understand people's stories.
• You're

  driven by purpose

  and want to grow into a long-term career in

  recruitment or talent management

  .
• You're open to feedback and eager to learn from experienced recruitment professionals.
  

Benefits

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [HIDDEN TEXT] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.