Customer Service Representative

• Utilise

  effective verbal communication and customer service skills

  to engage with candidates and clients.
• Manage a

  blended call environment (inbound and outbound)

  to support recruitment activities.

• Listen actively

  to candidates and understand their career goals and motivations.
• Communicate

  professionally and regularly

  with recruiters, leadership, and peers.

• Document all actions

  taken on each candidate record, ensuring details such as contact information, notes, and follow-ups are up to date.
• Assist in achieving team targets for candidate engagement, interviews, and placements.
• Maintain a

  customer-centric approach

  be persuasive, persistent, and empathetic while supporting both candidates and clients.
• Demonstrate maturity, honesty, and integrity in all communications.

• Proven experience in a customer service role, preferably in the IT or tech industry.
• Excellent

  communication and listening skills

  , both verbal and written.
• Strong

  interpersonal skills

  you enjoy connecting with people.
• The ability to

  remain calm and empathetic

  in busy or challenging situations.
• A

  positive, ethical, and professional attitude

  with a genuine desire to help others succeed.
• Good

  organisation and attention to detail

  able to maintain accurate records.

• Confidence and persistence

  in follow-ups and candidate engagement.
• Basic computer literacy and the ability to learn new tools quickly

Who You Are

• You may come from a

  call centre, hospitality, sales, customer service, or retail

  background and you re now looking for a more meaningful career path.
• You are a

  natural problem solver

  who enjoys helping people and finding solutions.
• You have

  empathy and curiosity

  you love to listen, learn, and understand people s stories.
• You re

  driven by purpose

  and want to grow into a long-term career in

  recruitment or talent management

  .
• You re open to feedback and eager to learn from experienced