Customer Service Representative

As a Customer Service Representative at Zanda Financial, your role will involve providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will play a key role in delivering a positive customer experience and maintaining the company's high standards of customer support. Your duties will include managing customer accounts, handling feedback, and collaborating with teams to enhance customer interactions. Key Responsibilities: - Address customer inquiries promptly and professionally - Resolve customer issues effectively to ensure satisfaction - Manage customer accounts and maintain accurate records - Collaborate with teams to improve customer interactions - Handle customer feedback and provide appropriate responses Qualifications: - Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction - Familiarity with Customer Experience and ability to deliver human-centered service - Strong communication and interpersonal skills - Problem-solving abilities and capacity to handle a dynamic and fast-paced environment - Prior experience in a customer-focused role is preferred - High school diploma or equivalent required; additional qualifications in customer service are a plus Zanda Financial is a financial technology company dedicated to providing convenient and secure financial services to empower individuals, especially small entrepreneurs and self-employed individuals. By fostering economic development through financial inclusion, the company aims to create humanized and accessible solutions for its clients.,