Customer Service Representative

Company Description

Zanda Financial is a financial technology company committed to offering convenient and secure inclusive financial services. With a focus on empowering individuals, particularly small entrepreneurs and self-employed individuals, Zanda Financial provides tools to enhance livelihoods and support business growth. By fostering economic development through financial inclusion, the company strives to create humanized and accessible solutions for its clients.

Role Description

This is a full-time on-site role for a Customer Service Representative, based in Niphad. The role involves providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The representative will play a key role in delivering a positive customer experience and maintaining the company's high standards of customer support. Duties will include managing customer accounts, handling feedback, and collaborating with teams to enhance customer interactions.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Familiarity with Customer Experience and ability to deliver human-centered service
• Strong communication and interpersonal skills
• Problem-solving abilities and capacity to handle a dynamic and fast-paced environment
• Prior experience in a customer-focused role is preferred
• High school diploma or equivalent required; additional qualifications in customer service are a plus