1. Uploading the leads in different dialer properly. 2. Provide real time esclation, recovery and restore capabilities for any failure of service. 3. Constantly Review Existing Processes and research new one for possible automation improvement. 4. Work with operational management for smooth call flow in process. 5. Manage to prepare daily, weekly and monthly report. 6. Minimum 3 years experience required in WFM role from BPO background only. 7. Job location Kolkata. 8. Candidates should be from Kolkata location. 9. Should be presentable. 10. Well versed in advance excel. 11. Salary upto 18k to 35k. Only serious candidate can apply from BPO background of 3 years minimum experience in WFM or WFM lead role. Interested candidate can call or whatsapp their CV at 9836000159 or they can send via email at hrd.vib@vibrantinfo.co.in Show more Show less
The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities At least 5 years of quality leadership role and handling multiple client program in FTE span of 600+ Prior experience in should be outbound voice process in quality lead role. BPO back ground is must for this role. Develop standardized production, quality, and customer-service standards Identify potential risks before they become a problem, focusing on root cause analysis and preventive action Perform internal and external quality audits and compile detailed reports of findings Build a strong team through coaching, mentoring, specific training and performance evaluations. Update the product updates time to time to the team and associates. Handle a team of 25 Quality Analyst team. Schedule monthly basis PKT in the process. Excellent written and verbal communication skills must be comfortable presenting in client meeting and discussion. Qualifications Bachelor's degree or equivalent experience in Engineering 5+ years' relevant work experience Highly organized with excellent and power point attention to detail Job location Kolkata (no outstation candidate can apply)
Company Description Vibrant Infocom Pvt. Ltd., established in 2006, is a leading telecommunications company known for its excellence and integrity, exemplified by its BBB rating from Brickwork Rating Company. Under the leadership of Mr. Sundeep Doshi, the company has revolutionized business communication with innovative solutions. We specialize in contact center customer experience, mobile handset distribution, retail, and real estate, serving clients across India and internationally. Our team, with over 25 years of industry experience, is dedicated to exceeding expectations and fostering customer and employee satisfaction. Role Description This is a full-time on-site role for a Customer Service Representative, located in Kolkata. The Customer Service Representative will handle customer inquiries, provide support, ensure customer satisfaction, and enhance the overall customer experience. Daily tasks include responding to customer emails and calls, resolving issues, and maintaining accurate records of interactions. The role requires excellent communication skills and the ability to work in a fast-paced environment. Qualifications Fresher and experience both can apply. Strong communication required in English and Hindi. Ability to manage multiple tasks efficiently Proficiency in using customer service software 12th passed is minimum qualification.