WFM Analyst

1. Uploading the leads in different dialer properly. 2. Provide real time esclation, recovery and restore capabilities for any failure of service. 3. Constantly Review Existing Processes and research new one for possible automation improvement. 4. Work with operational management for smooth call flow in process. 5. Manage to prepare daily, weekly and monthly report. 6. Minimum 3 years experience required in WFM role from BPO background only. 7. Job location Kolkata. 8. Candidates should be from Kolkata location. 9. Should be presentable. 10. Well versed in advance excel. 11. Salary upto 18k to 35k. Only serious candidate can apply from BPO background of 3 years minimum experience in WFM or WFM lead role. Interested candidate can call or whatsapp their CV at 9836000159 or they can send via email at hrd.vib@vibrantinfo.co.in Show more Show less