Customer Service Representative

Key Responsibilities:

• Take ownership of customer’s issues.
• Escalate unresolved issues to the appropriate internal teams.
• Interact with customers on a variety of channels such as phone, email and ensure that all valid customer concerns are being dealt with immediately.
• Provide timely resolution to customer’s issue.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• A minimum of 2 years of experience in customer service operations or in a related role or freshers.
• Proficiency in travel booking systems and tools.
• Excellent communication and interpersonal skills.
• Strong upselling skills with a customer-first approach.
• Ability to handle stressful situations and multitask.
• Up-to-date knowledge of travel regulations, restrictions, and the latest travel trends.
• Ability to work in a team and also take initiative independently.
• Open to work with rotational offs and shift timings, including late evening and late nights.
• One way Cab Drop facility for Females Only 

Benefits:

• Competitive salary Anywhere between INR 18K-35K Gross depending on Caliber and work experience
• Performance Based incentives.

Location :

Sector-16,Noida, Uttar Pradesh

How to Apply:

Interested candidates should send their CV and a brief cover letter detailing their relevant experience to