Posted:2 months ago|
Platform:
On-site
Full Time
Customer Support Agent (Chat/Voice)-Job Description
Position Title: Customer Support Executive
Employment Type: Full-time
Shift: Rotational (24/7 support environment) - 9 hours
Responsibilities:
*Handle inbound chats, calls, and email queries from Airbnb customers.
*Provide accurate information regarding bookings, listings, cancellations, payments, and policies.
*Resolve customer issues with empathy and professionalism.
*Maintain a high standard of grammar, tone, and response time in chat/email communication.
*Follow defined SOPs, scripts, and escalation protocols.
*Meet daily/weekly productivity targets (AHT, FCR, CSAT, etc.).
Requirements:
*Minimum 6 months of BPO experience in International Process
*Excellent English communication (written and spoken).
*Typing speed of at least 35–40 WPM with accuracy.
*Familiarity with travel or hospitality domain is a plus.
*Ability to work in rotational shifts including weekends.
Location - Rishikesh
Experience - Fresher/2 years
Salary - Decent salary
The Solo Nari Travels
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