Customer Service Representative

Customer Support Agent (Chat/Voice)-Job Description

Position Title: Customer Support Executive

Employment Type: Full-time

Shift: Rotational (24/7 support environment) - 9 hours

Responsibilities:

*Handle inbound chats, calls, and email queries from Airbnb customers.

*Provide accurate information regarding bookings, listings, cancellations, payments, and policies.

*Resolve customer issues with empathy and professionalism.

*Maintain a high standard of grammar, tone, and response time in chat/email communication.

*Follow defined SOPs, scripts, and escalation protocols.

*Meet daily/weekly productivity targets (AHT, FCR, CSAT, etc.).

Requirements:

*Minimum 6 months of BPO experience in International Process

*Excellent English communication (written and spoken).

*Typing speed of at least 35–40 WPM with accuracy.

*Familiarity with travel or hospitality domain is a plus.

*Ability to work in rotational shifts including weekends.

Location - Rishikesh

Experience - Fresher/2 years

Salary - Decent salary