Posted:4 days ago|
Platform:
On-site
Full Time
Employment Type: Full-time
Shift: 7.30 PM to 4.30 AM support environment) - 9 hours
Location - Rishikesh, Uttarakhand
*Responsibilities:*
*Handle inbound calls, and email queries
*Resolve customer issues with empathy and professionalism.
*Follow defined SOPs, scripts, and escalation protocols.
*Meet daily/weekly productivity targets (AHT, FCR, CSAT, etc.).
*Requirements:*
*Minimum 12 months of BPO experience in International Process
*Excellent English communication (written and spoken).
*Typing speed of at least 35–40 WPM with accuracy.
*Familiarity with travel or hospitality domain is a plus.
*Ability to work in Night shifts
The Solo Nari Travels
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