Customer Service Representative

Job Title:
Customer Service Representative

Location:
Andheri East , Mumbai US Night Shift (Email & Chat Process )

Salary:
₹30,000 – ₹35,000 per month

Experience:
2 – 6 years

Job Type:
Full-time

Job Description:

• Address inbound customer questions and concerns arriving via email and chat
• Own the entire interaction with that customer and provide total resolution for their needs
• Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
• Investigate and resolve customer inquiries related to their orders or shipments
• Update systems and document all interactions with customers, associates, and partners
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Responsibilities:

• Duties & Requirements:
• Efficiently and professionally communicate with customers and assist them with their needs
• Strong email handling and active listening skills
• Excellent written communication and comprehension
• Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
• Independent decision-making skills with the ability to handle and resolve complex issues
• Conversational, patient and confident demeanor with a positive attitude
• Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
• Motivated to create and perpetuate a team environment in the workplace and among other associates
• Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
• Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices

Requirements:

• 2+ years previous customer service experience in an email based contact center
• High school diploma or GED
• Experience in a performance-based or metric-driven environment

Benefits:

• transmission This is a combination Hybrid Mode 4 Days Work from office
• Our email / chat team is available 24 hours a day, 7 days a week
• You must have full time availability
• Overtime might be required during the week or over the weekend
• When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data
• Saturday & Sunday Fixed Week Off

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person