Customer Service Representative

Location: Andheri East, Marol, Mumbai
Shift Timing: Night Shift (11:00 PM – 8:00 AM IST)
Company: Shaadi.com – India’s No.1 Matchmaking & Matrimony Platform

About Shaadi.com

Shaadi.com is the world’s largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients, ensuring they receive personalized and world-class support. We are looking for talented, customer-centric professionals to join our international customer experience team in Mumbai.

Job Summary

We are seeking a Customer Service Representative (CSR) to manage interactions with VIP, NRI, and HNI customers via calls, chat, and email. This blended support role requires exceptional communication skills, premium service orientation, and the ability to build strong relationships with high-value clients. Candidates must have prior experience in international voice processes and be comfortable working in a night shift environment.

Key Responsibilities

• Deliver white-glove customer service to Shaadi.com’s VIP, NRI, and HNI members across phone, chat, and email.
• Handle customer concerns with utmost professionalism, discretion, and empathy.
• Provide personalized resolutions, ensuring complete ownership until closure.
• Document every interaction accurately in CRM/ticketing systems.
• Maintain high service levels (SLAs) while managing multiple tasks efficiently.
• Escalate complex or sensitive cases to senior teams, keeping clients informed.
• Stay updated on Shaadi.com’s premium features, membership plans, and global customer requirements.
• Collaborate with peers and managers to enhance the premium customer experience journey.

Qualifications

• Only Male Candidates (as per shift requirement).
• Minimum 1 year of international voice process experience (mandatory).
• Strong English verbal and written communication skills; ability to converse confidently with global clients.
• Comfortable working in a US night shift (11:00 PM – 8:00 AM IST).
• Excellent problem-solving, multitasking, and interpersonal skills.

Preferred Skills

• Prior experience in International BPOs .
• Ability to handle high-value clients with tact and discretion.
• Strong relationship management skills with a customer-first approach.

Why Join Shaadi.com?

• Be part of India’s leading matchmaking brand with a global presence.
• Opportunity to work closely with VIP, NRI, and HNI clients.
• Attractive compensation with career growth opportunities.
• Exposure to world-class customer service standards.

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Apply now to join Shaadi.com’s Premium Customer Service Team and deliver unmatched experiences to our VIP, NRI & HNI members.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹37,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• International voice process: 1 year (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person