Customer Service Representative

Job Description

Job Description Company: Sea GameX, Singapore Established: Aug 2024 Work Mode: Remote Process: Chat Prcoess Shift: 9 Hrs including 1 Hr Break Shift Type and week off: Rotational Working: 6 Days Job Title: Customer Service Representative Job Responsibilities: Manage large amounts of incoming chats Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and chat handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Attentive and proactively working attitude Graduation with 2 years of relevant experience