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Mouser Electronics
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Customer Service Representative

Customer Service Representative

Mouser Electronics

2 - 4 years

0 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

chat support back end support order management order taking customer service e mail support good communication customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Mouser Electronics!!!

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

Provides optimal customer experience, exhibiting Mouser values to each customer.
Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
Determines customer expectations and provides options to meet their needs.
Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
Follows up with customers to ensure on going customer satisfaction.
Promotes and maintains high standards of quality and service excellence.
Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
Researches and expedites customer requests.
Monitors and ensures delivery date and product quality to meet customer requirements.
Provides price and delivery quotes to customer within company specified deadlines.
Understands and can correctly work with multiple currencies and other requirements about processing international orders.
Effective time management and planning/organizing skills.
Provides Chat support as required, local language plus other required languages.
Supports and participates in the company's total quality and customer service expectations.
Professional verbal and written communication in local language (minimum), including in a telephone environment.
Successful completion of Customer Service Representative I Professional Progression Plan.
Consistently meets or exceeds Customer Service Representative II performance metric requirements.
Bachelors degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Interested? Pls share your CV to archana.a@mouser.com

Regards,

Archana.A

Talent Acquisition Specialist

Mouser Electronics

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Customer Service Representative