Job Description Company: Sea GameX, Singapore Established: Aug 2024 Work Mode: Remote Process: Chat Prcoess Shift: 9 Hrs including 1 Hr Break Shift Type and week off: Rotational Working: 6 Days Job Title: Customer Service Representative Job Responsibilities: Manage large amounts of incoming chats Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and chat handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Attentive and proactively working attitude Graduation with 2 years of relevant experience

Job Description Company: Sea GameX, Singapore Established: Aug 2024 Work Mode: Remote Process: Blended Process Shift: Day Shift Working: 6 Days Job Title: Tele Sales Associate Objectives of this role: Meet daily/weekly/monthly sales targets by converting the call into real time deposit in the game(150-200 calls/day). Gain a deep understanding of the companys services and find gaps in the customers lives wherein the companys services fit Foster strong relationships with existing and potential customers by honing the telesales skills such as listening, empathy and problem-solving Responsibilities Convert leads for the company through telephonic conversations Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role Update customers about new launches and record customer reactions to new products Be aware of the latest industry trends as a telesales associate Liaise with the concerned department regarding customer queries and complaints Required skills and qualifications Prior experience working as a telesales executive or in a similar role (6 Months to 1 Year) Fluency in English Adept knowledge of working with MS Office Great communication skills, both verbal and written Preferred qualifications: Bachelors degree or a similar discipline

Affiliate & KOL Marketing performance-based campaigns focused on quality user acquisition. Community Building & Management Market Research & Strategy Performance Tracking Track KPIs Coordinate with analytics and product teams