Customer Service Representative

As a Customer Relationship Executive at our Raipur location within the Sales Development department, your role will involve providing exceptional support to customers throughout the sales process, fostering strong relationships, and driving sales conversions. Your deep understanding of our products and services will enable you to identify and capitalize on sales opportunities effectively. **Key Responsibilities:** - **Sales Support:** - Assist customers with inquiries regarding products and services to facilitate informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries, aiming for high customer satisfaction. - **Customer Relationship Management:** - Build and maintain strong customer relationships to promote loyalty and encourage repeat business. - Serve as a point of contact for customers, addressing their needs and concerns to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities and convert inquiries into sales to meet team sales targets. - Track and follow up on leads for maximum conversion rates, focusing on upselling and cross-selling where applicable. - **Product Knowledge:** - Maintain a comprehensive understanding of Marble products and services to assist customers effectively and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to improve sales strategies and product offerings. - Collaborate with sales and marketing teams to enhance customer experience and address areas for improvement. **Qualifications:** - Bachelor's degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM software and Microsoft Office Suite. In your role, you will be evaluated based on key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Regular performance reviews will ensure alignment with our company's sales objectives and customer service standards. In addition to a competitive salary and performance-based incentives, we offer opportunities for professional development and career growth in a dynamic and supportive work environment, along with medical benefits and statutory compliances.,