Customer Service Representative

We are at Mr. DIY (India) looking for a Customer Service Executive/ Sr. Executive.

Below are the details. Kindly have a glance & revert back your updated resume to us.

Location – Ghodbunder, Thane 

Company Website - https://www.mrdiy.com/

Responsibilities

·     Improve customer service experience, create engaged customers and facilitate organic growth

·     Timely reverting to Customer queries on emails / calls /social Media etc.

·     Take ownership of customers issues and follow problems through to resolution

·     Set a clear mission and deploy strategies focused towards that mission

·     Keep accurate records and document customer service actions , and discussions

·     Analyse statistics and compile accurate reports

·     Keep ahead of industry’s developments and apply best practices to areas of improvement

·     Control resources and utilise assets to achieve qualitative and quantitative targets

·     Adhere to and manage the approved budget

·     Maintain an orderly workflow according to priorities

Requirements

·     Experience in providing customer service support

·     Excellent knowledge of management methods and techniques

·     Proficiency in English(Spoken & Written)

·     Working knowledge of customer service software, databases and tools

·     Awareness of industry’s latest technology trends and applications

·     Ability to think strategically and to lead

·     Strong client-facing and communication skills

·     Advanced troubleshooting and multi-tasking skills

Salary : As per market & Company Standards.