We are at Mr. DIY (India) looking for a Customer Service Executive/ Sr. Executive. Below are the details. Kindly have a glance & revert back your updated resume to us. Location – Ghodbunder, Thane Company Website - https://www.mrdiy.com/ Responsibilities · Improve customer service experience, create engaged customers and facilitate organic growth · Timely reverting to Customer queries on emails / calls /social Media etc. · Take ownership of customers issues and follow problems through to resolution · Set a clear mission and deploy strategies focused towards that mission · Keep accurate records and document customer service actions , and discussions · Analyse statistics and compile accurate reports · Keep ahead of industry’s developments and apply best practices to areas of improvement · Control resources and utilise assets to achieve qualitative and quantitative targets · Adhere to and manage the approved budget · Maintain an orderly workflow according to priorities Requirements · Experience in providing customer service support · Excellent knowledge of management methods and techniques · Proficiency in English(Spoken & Written) · Working knowledge of customer service software, databases and tools · Awareness of industry’s latest technology trends and applications · Ability to think strategically and to lead · Strong client-facing and communication skills · Advanced troubleshooting and multi-tasking skills Salary : As per market & Company Standards.
Company Description MR DIY India is a retail brand serving over 188 million customers annually in Asia. With stores spanning 10,000 square feet on average, MR DIY offers a diverse range of products across ten categories at competitive prices. The company's vision is to become the largest home improvement retailer in Asia while maintaining quality and affordability. Role Description This is a full-time Finance Intern role located on-site in Thane. The Finance Intern will be responsible for analyzing financial statements, communicating financial data, and utilizing analytical skills to support finance functions within the company on a day-to-day basis. Qualifications Analytical Skills and Finance knowledge Experience with Financial Statements and Accounting principles Strong Communication skills Ability to work in a fast-paced environment and collaborate effectively Knowledge of MS Excel and financial software Pursuing or completed a degree in Finance, Accounting, or related field
Company Description MR.DIY is a leading home improvement retailer in Asia, serving over 188 million customers annually. Our stores offer a comfortable family shopping experience with an average size of 10,000 square feet. We provide a wide selection of products across ten categories, including Hardware, Household, Electrical, and more, at some of the lowest prices in the market. Our mission is to create a globally recognized retail brand offering good quality and value for money, staying true to our motto "ALWAYS LOW PRICES". Role Description This is a full-time role for a Branch Manager responsible for overseeing 15 stores in Central Mumbai. The Branch Manager will be tasked with ensuring operational efficiency, managing store performance, leading a team, and maintaining high customer service standards. This on-site role requires frequent travel between stores and close collaboration with store managers to meet sales targets and improve store performance. Qualifications Preferred from Supermarket Background Proven experience in retail management, preferably as a Branch Manager or similar role Strong leadership skills with the ability to manage and motivate a team Excellent communication and interpersonal skills Analytical and problem-solving skills for assessing performance and implementing improvements Good understanding of sales principles and customer service practices Ability to work in a fast-paced environment and handle multiple store operations effectively Proficiency in using retail management software and proficiency in MS Office Bachelors degree in Business Administration, Retail Management or a related field is preferred Show more Show less