We are at Mr. DIY (India) looking for a Customer Service Executive/ Sr. Executive. Below are the details. Kindly have a glance & revert back your updated resume to us. Location – Ghodbunder, Thane Company Website - https://www.mrdiy.com/ Responsibilities · Improve customer service experience, create engaged customers and facilitate organic growth · Timely reverting to Customer queries on emails / calls /social Media etc. · Take ownership of customers issues and follow problems through to resolution · Set a clear mission and deploy strategies focused towards that mission · Keep accurate records and document customer service actions , and discussions · Analyse statistics and compile accurate reports · Keep ahead of industry’s developments and apply best practices to areas of improvement · Control resources and utilise assets to achieve qualitative and quantitative targets · Adhere to and manage the approved budget · Maintain an orderly workflow according to priorities Requirements · Experience in providing customer service support · Excellent knowledge of management methods and techniques · Proficiency in English(Spoken & Written) · Working knowledge of customer service software, databases and tools · Awareness of industry’s latest technology trends and applications · Ability to think strategically and to lead · Strong client-facing and communication skills · Advanced troubleshooting and multi-tasking skills Salary : As per market & Company Standards.
Company Description MR DIY India is a retail brand serving over 188 million customers annually in Asia. With stores spanning 10,000 square feet on average, MR DIY offers a diverse range of products across ten categories at competitive prices. The company's vision is to become the largest home improvement retailer in Asia while maintaining quality and affordability. Role Description This is a full-time Finance Intern role located on-site in Thane. The Finance Intern will be responsible for analyzing financial statements, communicating financial data, and utilizing analytical skills to support finance functions within the company on a day-to-day basis. Qualifications Analytical Skills and Finance knowledge Experience with Financial Statements and Accounting principles Strong Communication skills Ability to work in a fast-paced environment and collaborate effectively Knowledge of MS Excel and financial software Pursuing or completed a degree in Finance, Accounting, or related field