Customer Service Representative

Job Responsibilities:

 Answers daily customer correspondence via telephone, Email, and Whatsapp from customers. Provides

order assistance and product information in an efficient and professional manner.

 Working in an Inbound process, providing knowledgeable answers to questions about our product,

pricing, availability and dispatch

 Provide accurate, valid, and complete information by using the right resources within the company.

 Handle Customer Complaints and Escalations.

 Provide solutions for basic problems, work within the time limits provided, and take ownership of

issues.

 Go the extra mile to engage with Customer Requirements

Qualifications:

 Prior experience in Customer Service with a Pharma/Life Sciences/Chemicals/Analytical

Instrumentation would be preferable.

 Good communication and presentation skills

 Strong telephone etiquettes to satisfy various customer situations

 Customer-focused with the ability to adapt/respond to different scenarios

 Friendly/professional and Ambitious person

 Problem-solving skills, ability to multitask, prioritize, and manage time

 Ability to work independently and in a team environment and to escalate issues as appropriate.

As a Customer Service Representative, you would have the chance to work with a great team with immense

learning opportunities in the emerging field of Customer Service. The Job allows rotational working hours, is a

full-time opportunity and all the responsibilities will have to be completed while working from office.

Role: Customer Service Representative

CTC: INR 18,000/--26,000/- (Take home salary)

Minimum Requirements: HSC

Work Timings: For Male- Fixed afternoon shift (1 PM–10 PM or 2 PM–11 PM)

For Female- Fixed afternoon shift 12 PM–9 PM

Working Days: 6 days working Monday to Sunday (1 Fixed week off

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)
• Marathi (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Speak with the employer
+91 6355124247