Customer Service Representative

Roles & Responsibilities:

• Ability to generate sales through effective clienteling.
• Maintain continuous and effective communication with client through sales cycle
• Use extensive diamond and bespoke product knowledge for Customer Service
• Oversee all facets of sales transactions
• Identify client needs
• Making Cold Calling to existing and new customer to understand their needs
• Organize all customer information in our CRM
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Desired Skills:

• Professional selling skills and exceptional interpersonal skills - understand fundamentals of how to sell and adapts style depending on the clients requirement
• Knowledge of Gems & Jewelry industry preferred
• Strong verbal communication skills along with active listening
• Familiarity with computers, especially CRM systems and excel
• Ability to multi-task, set priorities and manage time effectively
• Ability to continuously adapt as the business evolves and grows
• Team player
• British accent preferred.

US Night Shift Timing : 7:00 PM to 4:00 AM

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

Application Question(s):

• How many years of experience do you have into Customer Support/ Sales?
• Are you comfortable in working for Night shift?
• What's your current CTC?
• What's your expected CTC?
• What's your notice period?

Language:

• English (Required)

Work Location: In person