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Customer Service Representative

Customer Service Representative

Johnson Controls

7 - 12 years

6 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Customer Service Representative SAP Focus Billing Customer service Customer complaints Management Order processing Monitoring

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Work from Office

Job Type

Full Time

Job Description

Position Overview (Contractual Role) We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software. Key Responsibilities Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency. Resolve customer complaints and issues, focusing on achieving a positive resolution. Provide product information, order status updates, and process billing inquiries. Maintain accurate customer records in SAP, including order histories and contact details. Collaborate with internal teams to ensure order fulfillment and resolve complex issues. Monitor and track orders to ensure on-time delivery. Requirements Strong communication skills (written and verbal). Proficiency in SAP and order processing systems. Excellent problem-solving and multitasking abilities. Customer-focused with a professional demeanor. Previous experience in customer service and order processing is preferred.

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Johnson Controls

www.johnsoncontrols.com

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

100,000+ Employees

1267 Jobs

Key People

George Oliver

Chairman and Chief Executive Officer
Dale L. D. N. C. S. B. G. J. G. L. A. A. A. A. McKenzie

Executive Vice President and Chief Financial Officer
Rodney M. O'Neil

Executive Vice President and Chief Operating Officer

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