Customer Service Representative - International Voice

About the Role

We are seeking a skilled and customer-focused International Voice Process Customer Service Representative to join our growing team. In this vital role, you will be the primary point of contact for our international clients, providing exceptional support over the phone. We are looking for a professional who has prior experience handling calls for an international clientele and is committed to delivering a positive customer experience with every interaction.

Key Responsibilities

• Handle a high volume of inbound and outbound calls from international customers in a professional and courteous manner.
• Address and resolve customer inquiries, issues, and complaints effectively and efficiently.
• Provide accurate information about our products and services.
• Document all customer interactions and details of inquiries and resolutions in our CRM system.
• Collaborate with other team members and departments to escalate complex issues and ensure customer satisfaction.
• Maintain a high level of product knowledge and stay updated on company policies and procedures.

Required Skills & Qualifications

• Undergraduate degree or equivalent.
• Minimum of 1 year of proven experience in a customer service role, with a focus on handling calls from international customers.
• Excellent verbal communication skills with a clear and professional speaking voice.
• Exceptional listening skills and the ability to empathize with customers.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computers and a working knowledge of CRM software is a plus.

Compensation & Benefits

• Annual salary: Up to 4.5 Lakhs Per Annum (LPA).
• Two-way cab facility: Safe and convenient transportation to and from the workplace.
• Insurance: Comprehensive health and/or life insurance benefits.

Walk-In Details:

• Please carry your Update resume (Hard Copy) & Aadhar Card.

• HR Reference : Vishal & Harshit (Please mention the same on your resume)

• Job Code : 2025-01111

Venue: TP (Teleperformance), 2nd floor, Legend Platinum Building, Beside Rainbow Hospital, Kondapur 500081

Timings : 11:00 AM to 2:00 PM

No Interviews on Sundays