Customer Service Representative

Company Overview

iEnergizer is a leading Business Process Outsourcing provider of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. We offer client-centric solutions, supporting Fortune 500 companies across various industries including Healthcare, Banking, Gaming, and more. Headquartered in Bangalore, with over 10,001 employees, we pride ourselves on being a trusted partner that offers scalable yet customer-focused services.

Job Overview

We are seeking a Customer Service Representative for a full-time, junior-level position based in Noida. The role requires a minimum of 1 to 3 years of work experience. As a Customer Service Representative, you will be responsible for delivering exceptional customer support while efficiently managing customer interactions and their issues.

Qualifications and Skills

• Must have strong customer support skills to understand customer needs and provide effective solutions. (Mandatory skill)
• Proficient in problem-solving, ensuring quick resolution of customer issues. (Mandatory skill)
• Experience in call handling to manage a high volume of calls efficiently. (Mandatory skill)
• Required active listening skills to interpret and respond to customer inquiries appropriately.
• Excellent communication skills to convey information clearly and effectively to customers and team members.
• Excellent in English communication to ensure clear and professional interaction with customers and team members. (New Requirement)
• Ability to manage time productively to handle multiple tasks without compromising on quality.
• Skilled in using customer relationship management (CRM) software to track interactions and provide seamless service.
• Understanding of customer service principles to enhance customer satisfaction and retention.

Roles and Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction and provide accurate, valid, and complete information.
• Handle customer complaints by providing appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts, and file documents proficiently.
• Follow communication procedures, guidelines, and policies to ensure consistent service delivery.
• Collaborate with team members and other departments to find optimal solutions for customers.
• Participate in training and development sessions to increase understanding of company services, products, and processes.
• Strive to exceed customer service metrics while maintaining professional and respectful communication with clients.