Customer Service Representative

- IT Sales & Services

Location : Coimbatore

Experience : 1 + Years

Role Description

This is a full-time, on-site role for a Customer Relationship Executive located in Coimbatore. The Customer Relationship Executive will be responsible for managing business relationships and ensuring customer satisfaction. The role includes addressing customer inquiries, resolving issues, and maintaining positive client relations through effective communication. The executive will be expected to provide excellent customer service and build strong relationships with clients.

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer Care,

Professional attitude and appearance.

• Excellent communication skills

• Exp. in Software/ IT Hardware industrial /Automation Sales & Services

• Good knowledge of social media platforms, trends, and best practices.

• Hands-on experience with instagram, YouTube, LinkedIn, and emerging platforms

• Greet and assist visitors in a professional manner.

• Manage front desk operations and maintain a welcoming environment.

• Handle Service calls follow-up Emails & queries efficiently.

• Coordinate Services calls, appointments, meetings, and office schedules.

• Maintain records and update databases as required.

• Obtaining customer information and other relevant data.

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Proficiency with CRM tools and SAP or similar ERP systems for managing orders

• Maintaining the database of the customers on a regular basis into CRM.

• Suggesting solutions based on customers' needs and requirements.

· Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

• Technical Graduate background added advantage